Contact information
A person reads every message. We are a small team, so it is usually the same few people answering — not a queue.
support@neekozen.com — the fastest way to reach us, and the right address for order questions, fit questions and refunds. We aim to reply within one business day.
Telephone
+1 332 231 1122. If nobody picks up, email is quicker.
Postal address
Be Neo LLC
30 N Gould St, Sheridan, WY 82801, United States
Please do not post collars back to this address. Our refund policy does not require a return, and a parcel sent here will not speed up a refund — email us instead.
Refunds and the thirty-day guarantee
Email us inside 30 days of delivery and we refund the order in full, with nothing to send back and no form to fill in. The full terms are in our refund policy.
Before you write about your dog
We are glad to talk about fit, timing and what to expect, and we would rather you asked than guessed. But we are not veterinarians and cannot advise on a diagnosed condition or on medication. For that, please speak to your vet.